Shipping policy
At ANAAKA, we believe premium skincare deserves a premium delivery experience. That's why we work with trusted logistics partners to ensure your order arrives safely, quickly, and securely.
Where We Ship
We currently ship to countries across the European Union, as well as the United States and the United Kingdom.
Shipping Partners
To provide reliable and efficient delivery, we work with trusted courier partners:
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European Union: DHL
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Slovakia: Slovenská pošta or FHB
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United States & United Kingdom: DHL
Your courier will be selected based on your delivery location and the fastest available service.
FREE Shipping Across the European Union
We are pleased to offer FREE shipping on all orders within the European Union, with no minimum purchase required.
For customers in the United States and the United Kingdom, shipping is available on orders of €50 or more. Shipping costs are calculated at checkout.
Order Processing
Orders are typically processed within 1 business day after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you'll receive a shipping confirmation email together with your tracking information.
Estimated Delivery Times
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Slovakia: 1–3 business days
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European Union: 2–5 business days
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United Kingdom: 3–7 business days
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United States: 5–10 business days
Please note that delivery times are estimates and may vary during peak periods, public holidays, customs clearance (where applicable), or due to circumstances beyond our control.
Track Your Order
As soon as your order has been dispatched, you'll receive an email with your tracking number, allowing you to follow your shipment every step of the way.
Delivery Address
Please ensure your shipping address and contact details are accurate before completing your order.
ANAAKA cannot be responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided during checkout.
Failed Delivery Attempts
If delivery cannot be completed, the courier may attempt delivery again or leave instructions for collection, depending on the courier's policy.
If your parcel is returned to us because it could not be delivered, our Customer Care team will contact you to arrange re-delivery.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or you receive an incorrect item, please contact our Customer Care team within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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Your order number
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Clear photographs of the product and packaging (if applicable)
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A brief description of the issue
We'll investigate your claim promptly and provide an appropriate solution.
Need Assistance?
If you have any questions about shipping or your order, our Customer Care team is here to help.
Email: support@anaaka.com